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The worst part about being wrong in public is having an audience. Yesterday marked the eight-and-a-half year point since my heart attack. I celebrated with a six mile run. Instead of hiding my car keys under the bumper like I always do, I stuck them in the pouch of my MP3 case. I was back [...] Read...

Have I mentioned I am an unapologetically type A person, for the most part an off the chart Meyers Briggs INTJ? This morning I awoke feeling no more querulous than usual—that would change rather abruptly. In general, I make it a rule never to learn anything before having my first cup of coffee. Unfortunately...

The one application of crowdsourcing that is most overlooked is one which hardly fits the definition. This type is not premeditated. It is the type where the “machine” is a means to an end, and it does not originate at the organization. In fact, the organization is the target of this type of crowdsourcing...

Below is the text of my article in Hospital Impact. Patient Experience Management as healthcare’s Watergate March 9th, 2011 by Paul Roemer For the second straight year, HealthLeadersreports that Patient Experience Management (PEM) is one of the top three priorities for healthcare executives. A...

Here is my new post on www.healthsystemcio.com Patient Experience Management (PEM) is not about Patients, but it is often designed just that way. The problem lies with the plurality, the pesky little “s” that takes the design and implementation away from an individual patient, and places the focus on...

Social media isn’t what it never was. The term ‘social media’ is too polite to effectively communicate its importance to what it means for healthcare. To me, Social Media sounds more like a coffee clutch or a discussion that would take place on Oprah or on The View. Social media (SM) is often a targeted...

Remember as kids trying to see how many bumble bees you could catch in a jar before you panicked and they all got lose? You couldn’t get the top all the way on and all of a sudden dozens of bees exited the jar as you raced across the field of clover. That’s how customers [...] Read More...